Bank of Scotland Plc

Financial Ombudsman decision DRN-3071338 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Unfortunately, Mr C experienced financial difficulties from around 2011. He kept in contact with BoS at this time and worked through options such as payment arrangements.Treatment in financial difficulty

Mr C complains that Bank of Scotland Plc (BoS) has treated him unfairly in relation to his mortgage account. Specifically, he says that BoS failed to offer him new interest ratesInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3071338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.