National Westminster Bank Plc

Financial Ombudsman decision DRN-3069544 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I’ve considered whether there were instances where NatWest didn’t treat Miss B fairly and reasonably. In other words, I’ve considered whether there were periods where NatWest continued charging Miss B even though it ought to have known she was in financial difficultyTreatment in financial difficulty

Miss B has complained about the overdraft charges National Westminster Bank Plc (“NatWest”) applied to her current account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3069544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.