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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3069030 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Creation also charged Miss B a total of £110 in feesCharges and fees

falsely accused her of ending two phone calls, and referred her debt to another agency while her complaint was still outstandingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3069030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.