Revolut Limited

Financial Ombudsman decision DRN-3068202 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs W complained because Revolut Ltd refused to refund her for a transaction which she said she didn’t make.Card dispute or chargeback

I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint. ... I order Revolut Ltd to pay Mrs W £50 compensation for distress and inconvenience caused by its poor handling of her complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3068202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.