Revolut Limited

Financial Ombudsman decision DRN-3065913 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Mr S complains that Revolut Ltd restricted access to his account and his funds.Funds blocked or frozen

On the 6 December 2019 Mr S had a conversation with Revolut via live chat where the business asked Mr S to provide further identification documents to verify his accountIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3065913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.