HSBC Bank plc

Financial Ombudsman decision DRN-3065476 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr M’s complaint has changed over time, so I’ll set out what I’m considering in this decision. Transactions Mr M said he didn’t makeUnauthorised transaction

The compensation which HSBC offered Mr M relates to the customer service during his attempts to reactivate the credit card in late 2019 and early 2020.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3065476.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.