Nationwide Building Society

Financial Ombudsman decision DRN-3065246 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Nationwide doesn’t dispute that Ms L didn’t receive the standard of service that she should when it initially told her that an EWS1 form wouldn’t be needed.Mortgage administration

I’m satisfied Nationwide wasn’t at fault for Ms L’s application being unable to proceed and so I can’t find it liable for Ms L’s ongoing rent, or the fact she missed out on the stamp duty window.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3065246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.