Fleet Mortgages Ltd
Financial Ombudsman decision DRN-3064114 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Fleet wrote to Mr P on 12 June 2020 saying the payment holiday was due to end that month and outlining the repayment options should he not wish to repay the three months’ payments in one lump sum.Treatment in financial difficulty
Mr P complains that Fleet Mortgages Ltd didn’t allow him to capitalise the payments he deferred by taking a covid related payment holiday on his buy to let mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3064114.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.