TSB Bank plc

Financial Ombudsman decision DRN-3063571 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

TSB ought to have realised that Ms R was experiencing financial difficulty by March 2014 and so shouldn’t have added any more interest, fees and charges from this point onwards.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3063571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.