MBNA Limited

Financial Ombudsman decision DRN-3058153 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

it closed her account for any further spendingAccount closed or refused

MBNA responded to Mrs T’s concerns about whether her card payments remained affordable for her in 2018Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3058153.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.