Countrywide Estate Agents

Financial Ombudsman decision DRN-3055890 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs W complain that Accord Mortgages Limited didn’t treat them fairly when they wanted to port their mortgage.Mortgage administration

Our investigator said Accord didn’t explain clearly how the ERC would apply and should pay compensation of £100 for this, which Accord agreed to do.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3055890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.