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HSBC Bank plc
Financial Ombudsman decision DRN-3055452 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr Q raised a chargeback of £476.99 after he didn’t receive delivery of goods he had purchased.Card dispute or chargeback
HSBC failing to get in touch with him after being promised a call back, as well as delays in responding to his data request.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3055452.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.