Clydesdale Bank Plc
Financial Ombudsman decision DRN-3055283 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr S complains about the actions of Clydesdale Bank Plc trading as Virgin Money (Clydesdale) in relation to an overdraft on his account.Irresponsible lending
He is also unhappy with the service he received surrounding this matter.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3055283.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.