National Westminster Bank Plc

Financial Ombudsman decision DRN-3050831 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

NatWest wrote to T on 26 May 2020 to say that the bank had decided to withdraw its services following a review of its banking arrangements and would be closing T’s account in 60 days.Account closed or refused

The bank also terminated the Bounce Back Loan and reversed the £50,000 funds that were still in T’s account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3050831.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.