Lloyds Bank PLC

Financial Ombudsman decision DRN-3049658 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

transferred the funds to the other party to that accountAccount closed or refused

The estate of Mrs P (The estate) complained that Lloyds Bank PLC acted incorrectly when they applied funds to a joint account that Mrs P was a party to and, upon her death, transferred the funds to the other party to that account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3049658.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.