Topaz Finance Limited

Financial Ombudsman decision DRN-3049365 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I instruct Topaz Finance Limited trading as Siberite Mortgages, to remove any arrears markers on Mrs A’s credit file, relating to the arrears on this mortgage between April 2020 and February 2021.Treatment in financial difficulty

Mrs A complains Topaz Finance Limited trading as Siberite Mortgages (Siberite) unfairly registered adverse credit information on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3049365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.