Halifax Limited

Financial Ombudsman decision DRN-3047167 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr R says he’s had poor service from Bank of Scotland plc trading as Halifax (Halifax) both when he wanted to make a lump sum overpayment and since.Mortgage administration

Mr R doesn’t agree and pointed out that our investigator had missed at least one of his calls.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3047167.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.