National Westminster Bank Plc

Financial Ombudsman decision DRN-3045795 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr E has complained that National Westminster Bank Plc (“NatWest”) acted irresponsibly by increasing his overdraft limit.Irresponsible lending

NatWest will be familiar with all the rules, regulations and good industry practice we consider when looking at whether a bank treated a customer fairly and reasonably when applying overdraft charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3045795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.