Santander UK Plc
Financial Ombudsman decision DRN-3043485 Upheld
Upheldoutcome, as published by the Ombudsman
£5,700redress stated in the decision
Mon Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
He says the bank failed to protect him from the financial harm caused by a company called MarketsCube.com (‘Markets Cube’). He alleges they were scammers posing as a forex and CFD trading brokerageAPP scam refund refused
He is unhappy with how the chargeback claim was handled.Complaint handling
Rules cited
FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3043485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.