Santander UK Plc
Financial Ombudsman decision DRN-3043356 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling, Service failure
In the Ombudsman’s words
Mr R complains that Santander UK Plc failed to open the correct account and then set up direct debits that he didn’t recognise.Unauthorised transaction
Mr R complained to Santander that they’d allowed unknown direct debits to operate from his account for several years and made it difficult to sort the issue out when he noticed it.Complaint handling
He also complained that they’d opened the wrong account for him in 2017.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3043356.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.