HSBC UK Bank Plc
Financial Ombudsman decision DRN-3043138 Upheld
Upheldoutcome, as published by the Ombudsman
£130,302redress stated in the decision
Mon May 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
The complaint Mr and Mrs F complain that HSBC UK Bank Plc didn’t do enough to protect them from losing money to a scam.APP scam refund refused
They are also unhappy with the way HSBC UK Bank Plc handled things, including blocking their account for a period.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3043138.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.