Firms › John Lewis Financial Services Limited ›

John Lewis Financial Services Limited

Financial Ombudsman decision DRN-3042863 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mrs M complains that John Lewis Financial Services (trading as John Lewis Card Services) didn’t do enough to recover money nor protect her from the financial harm caused by a binary options trading scam company.APP scam refund refused

John Lewis looked into things and concluded Mrs M had no chargeback or s.75 options.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3042863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.