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Barclays Bank UK PLC
Financial Ombudsman decision DRN-3042689 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,500redress stated in the decision
Fri Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Barclaycard attempted chargeback claims on Mr F’s behalf but the claims were defended by I Ltd’s bank.Card dispute or chargeback
It did recognise that it provided Mr F with poor service and misleading information in relation to his account interest.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3042689.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.