Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3042183 Upheld

Upheldoutcome, as published by the Ombudsman

£265redress stated in the decision

Fri Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

a late payment fee of £12 was chargedCharges and fees

ensure that Ms C’s credit file was not impacted by the late payment markCredit file reporting

Ms C’s complaint is about the way Sainsbury’s Bank Plc has administered her credit card accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3042183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.