Clydesdale Bank Plc
Financial Ombudsman decision DRN-3041951 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
And it agreed that it hadn’t always provided the updates expected. So it offered £100 as a gesture of goodwill to say sorry for the poor service and lack of communication experienced.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3041951.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.