National Westminster Bank Plc

Financial Ombudsman decision DRN-3041904 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

In January 2021, Nat West made the commercial decision to close Miss C’s account.Account closed or refused

Miss C also complains about the way National Westminster Bank Plc handled things when she tried to raise a complaint to them, through her representative.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3041904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.