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Barclays Bank UK PLC
Financial Ombudsman decision DRN-3040582 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
it might be possible to recover the money paid through a chargeback scheme or a section 75 claimCard dispute or chargeback
Miss T complains that Barclays Bank UK PLC, trading as Barclaycard, took too long to investigate a claim she made to themPayment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3040582.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.