TSB Bank plc

Financial Ombudsman decision DRN-3039051 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Complaint handling

In the Ombudsman’s words

TSB has removed the Gold Account (GA) fee waiver, so he now has to pay a monthly feeCharges and fees

TSB has reduced the interest on his savings account to a very low levelInterest and rates

He also complains that his complaint to TSB was poorly handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3039051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.