Erudio Student Loans Limited

Financial Ombudsman decision DRN-3038612 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Ms K complains that Erudio Student Loans Limited (Erudio) did not inform her that she would have to make an application to actively defer her student loans during the Covid-19 pandemic, causing arrears to accrue on her accounts.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3038612.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.