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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-3034200 Not upheld
Not upheldoutcome, as published by the Ombudsman
£8,226redress stated in the decision
Wed Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs D complains that BMW Financial Services(GB) Limited (“BMWFS”) unfairly applied charges in respect of excess mileage and arrears under her hire purchase agreement.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3034200.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.