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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3032784 Upheld
Upheldoutcome, as published by the Ombudsman
£13,200redress stated in the decision
Mon Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
recalculating the original loan based on the known and assumed savings and income to Mr S from the solar panels over the ten-year term of the loan so he pays no more than thatCharges and fees
misrepresentation took place and Mr S was not given clear information to demonstrate that the solar panels would not be self-fundingProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3032784.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.