AIB Group (UK) Plc
Financial Ombudsman decision DRN-3031622 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£3,841redress stated in the decision
Thu Mar 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
The complaint Mr and Mrs M complain that AIB Group (UK) Plc trading as First Trust Bank (AIB) didn’t do enough to help them recover their money when they were the victims of an online investment scam.APP scam refund refused
He made his allegation that the payment to E hadn’t been authorisedUnauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3031622.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.