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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-3026874 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Miss K complains that BMW Financial Services(GB) Limited (“BMWFS”) was wrong to apply a damage charge when she returned a car that she had been supplied with under a hire purchase agreement (“Agreement”).Charges and fees

Remove any adverse information it might have recorded with third party credit reference agencies in respect of Miss K’s agreement.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3026874.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.