Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›
MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3026278 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
Ms J complains that Marks & Spencer Financial Services plc refuses to refund transactions made using her Mastercard credit card to a fraudulent binary options trading company.Card dispute or chargeback
I’m satisfied Ms J has a claim for misrepresentation on the grounds that Stern Options made a series of misrepresentations, namely that they were operating a legitimate enterprise and that Ms J could access her money freely and earn a profit from her deposit-transactions.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3026278.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.