Barclays Bank Plc
Financial Ombudsman decision DRN-3026157 Not upheld
Not upheldoutcome, as published by the Ombudsman
£9,825redress stated in the decision
Fri Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
he says: “the salesman suggested that we upgrade from Silver to Gold Membership by purchasing 17,000 points at a cost of £3.07 per point”; but he then: “… agreed that we could buy 13,000 instead of [17,000] points at £1 each and we signed the documents to that effect”; “we were persuaded to purchase the points believing that we were paying about 60% less than they were worth”Product mis-sold
it also credited £25 to his account because it hadn’t followed the correct complaint processComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3026157.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.