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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3025999 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs S complains that Marks & Spencer Financial Services plc refuses to refund payments she made to a binary options investment scammer.APP scam refund refused
Rules cited
Consumer Credit Act 1974, Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3025999.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.