Bank of Scotland Plc

Financial Ombudsman decision DRN-3025492 Upheld

Upheldoutcome, as published by the Ombudsman

£141redress stated in the decision

Thu Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr J waited around four months for the £741 which he was entitled to, to be paid to him. This was through no fault of his own.Payment delayed or failed

Halifax have also said that their systems had not recognised that Mr J had switched his account to another bank and that’s why his funds weren’t sent automatically across to his new bank account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3025492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.