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Lloyds Bank PLC
Financial Ombudsman decision DRN-3022735 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Lloyds ought to have realised that Miss S was experiencing financial difficulty by January 2016 and so shouldn’t have added any more interest, fees and charges from this point onwardsTreatment in financial difficulty
continued charging her excessive amounts for her overdraft when she was in financial difficultyCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3022735.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.