Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN-3022031 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

She also raised issue with Hitachi’s handling of the matter.Complaint handling

The estate of the late Mrs N complains that Hitachi Capital (UK) Plc ought not to hold it liable for a debt owing under a fixed sum loan given to Mrs N before she passed away.Bereavement and power of attorney

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3022031.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.