Barclays Bank UK PLC

Financial Ombudsman decision DRN-3021239 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

The complaint Mr I complains about the length of time it took Barclays Bank UK PLC to remove a freeze on his accountFunds blocked or frozen

Mr I also told us that he’d had ongoing problems on his account for many months after this, which meant that he wasn’t able to pay any bills by direct debit.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3021239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.