Lloyds Bank PLC

Financial Ombudsman decision DRN-3016414 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr G has complained that Lloyds Bank PLC (“Lloyds”) unfairly increased the limit on his overdraft when he was in financial difficulty.Irresponsible lending

So it proposed to remove all the interest charged on Mr G’s loan and then use the interest, fees and charges refund from Mr G’s overdraft to reduce the outstanding balance on the loan.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3016414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.