Close Brothers Limited

Financial Ombudsman decision DRN-3015923 Not upheld

Not upheldoutcome, as published by the Ombudsman

£460redress stated in the decision

Tue Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

reduced the interest rate on a savings account during the application processInterest and rates

apologised for the level of service he receivedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3015923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.