Halifax Limited

Financial Ombudsman decision DRN-3014764 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

a direct debit for his credit card was cancelled which caused a direct debit to go unpaid and Mr K to incur chargesCharges and fees

Mr K’s address wasn’t updated, and correspondence was sent to Mr K’s old addressService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3014764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.