Next Retail Limited
Financial Ombudsman decision DRN-3012267 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
In 2019 when Mrs M was facing financial difficulties she contacted Next about what options were available to her since she was unable to make her required payments.Treatment in financial difficulty
an entry was made on her credit file which she says impaired her efforts to get a mortgage subsequently.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3012267.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.