National Westminster Bank Plc

Financial Ombudsman decision DRN-3007074 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

misled them about the amount it would lendProduct mis-sold

offer to put matters right is fair and reasonable in the circumstancesMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3007074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.