Bank of Scotland Plc

Financial Ombudsman decision DRN-3005385 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

Halifax’s systems did not pick up on the gambling transactions, because they are only meant to detect fraudulent transactions or signs of financial difficulty.Support for vulnerable customers

Halifax would not have been able to alert Mrs G about the gambling on her husband’s credit card, because she was not an account holder, and so to tell her would have breached data protection law.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3005385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.