Barclays Bank UK PLC

Financial Ombudsman decision DRN-3003860 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

wrongly applying mortgage overpayments to their account, by failing to backdate themMortgage administration

When Barclays dealt with Mr and Mrs S’s complaint it initially offered £50 compensation for the inconvenience Mr and Mrs S had suffered. Another of its complaint handlers then withdrew that offer and paid Mr and Mrs S £25.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3003860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.