Leeds Building Society

Financial Ombudsman decision DRN-2982485 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

declined her request to switch her mortgage from a repayment to interest only basisMortgage administration

LBS didn’t consider it fully and correctlyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2982485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.