Capital One (Europe) plc

Financial Ombudsman decision DRN-2981491 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr G was experiencing financial difficulty at the time, which means that Capital One were under an obligation to treat his arrears and situation with forbearance and due consideration.Treatment in financial difficulty

Mr G complains that Capital One (Europe) plc (“Capital One”) unfairly applied charges and interest to his credit card accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2981491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.