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John Lewis Financial Services Limited
Financial Ombudsman decision DRN-2979300 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
he contacted JLFSL on 3 July and was sent a dispute form to complete along with evidence of the flight cancellation and the payment he’d madeCard dispute or chargeback
he’s unhappy with the service JLFSL provided; he says his claim took too long and there was no communication from it about the delayComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2979300.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.